Opentext qfiniti is a call center software and workforce optimization solution that helps analyze multichannel interactions to improve customer service. Wrote lowlevel and application software for the new line of moviepak, video captureplayback products for macintosh. Application notes for etalk qfiniti with avaya communication. Sergio lora senior technical consultant etalk corporation. Autonomy etalk receives the 2008 ip contact center. Equipment and software validated the following equipment and software were used for the compliance test configuration. Collaborate with internal teams to produce software design and architecture write clean, scalable code using. Visual basic tools and languages technologies and products into diverse client environments in mexico, usa, europe and latin america leveraging available infrastructure and following defined delivery methodologies and service offerings. Autonomy etalk receives the 2008 ip contact center technology.
Protect sensitive information and improve compliance with data, device and document security solutions for your print fleet. By that time, many consumers will have sought out a similar product or service elsewhere. Configuring voice monitoring and recording services between. Omni hotels installed autonomy etalks qfiniti observe call and desktop recording and qfiniti advise evaluation software at its main reservations centre in. Sep 27, 2006 etalk r receives tmc labs 2006 innovation award for customer interaction solutionsr magazine. While in front of computers, software developers will work on any number of tasks. Qfiniti enterprise suite of solutions for recording, monitoring and analyzing calls and desktop events from etalk, a leading provider of contact center call recording and speech analytics software and services, is compliant with avaya communication manager 3. Take control and save money with intuitive software tools to centrally monitor and manage your fleet. Hibernate hibernate is an objectrelational mapper tool. Autonomy etalk is a member of the avaya devconnect program an initiative to develop, market and sell innovative thirdparty products that interoperate with avaya technology and extend the value. Prn etalk solution now rated avaya compliant houston. L, a global leader in infrastructure software for the enterprise, today announced that its etalk qfiniti interaction recording is compliant with key contact center solutions. Based on 3,863 responses, the job of software developer has received a job satisfaction rating of 3. Traduction software developer francais dictionnaire anglais.
Opentext qfiniti is a reliable multimedia recording solution that incorporates the advanced tools needed in todays multisite and multimedia customer contact centres to meet the demands of quality management and compliance challenges. The following equipment and softwarefirmware were used for the sample. Opentext qfiniti better data, better decisions qpc. Piotr zysk software developer atena uslugi informatyczne. Application notes for etalk qfiniti trunk side recording. Net programming languages test and deploy applications and systems. Previously 16 years of experience as it allrounder, including. Equipment software avaya definity server r multivantage 1. Idol elastic search engine software developer big data consultant.
Thats why being a software developer can be an invigorating ride. Technical leader on deploying and implementing nice call recording projects all my career ive worked with different nice products such as engage 6. If a software developers resume displays an average of one job every two years, most hiring managers would likely not bring them in for an interview. We have experienced development teams and software architects who develop solid software for the hardware.
Designing and implementing flexible and costeffective it solutions to support business processes. Call center software workforce optimization opentext. Autonomy etalk is a member of the avaya devconnect program an initiative to develop, market and sell innovative thirdparty products that interoperate with avaya technology and extend the. Speechanalytics software 2009edition productdirectory thisproductbroughttoyouby. Managed the core team developing software for the companys entire line of video products.
Configuring voice monitoring and recording services. Marco anguamea nice principal systems software engineer. Opentext qfiniti is a reliable recording solution that incorporates the advanced tools needed in todays global and multisite customer service centres. Omni hotels installed autonomy etalk s qfiniti observe call and desktop recording and qfiniti advise evaluation software at its main reservations centre in the us, to enable comms quality monitoring. Job skills 9 years experience working on nice recording systems. Its written in c, efl and has support for instant messaging, voice. Software developer, you will collaborate with product and software devevelopment manager seattle, wa, us posted 23 hours ago by services llc you will lead a strong team of sdes and work with product, design, tech writing and pm professionals to achieve the goal of zero friction developer experiences. The delivery of high quality engagements around autonomys application platform qfiniti, idol, aci server and development eg. Software developers generally work in offices, and they spend a lot of time at their computers. Autonomy etalk has proven to our editorial team at customer interaction solutions that their qfiniti ip recording solution is a groundbreaking contact center technology. Avaya communication manager software on the s8300 media server, though the solution described herein is also extensible to other avaya media servers and media gateways. Matching the hardware we develop drivers and interfaces api as well as user software for linux, macos and windows. Net subject matter expert for qfiniti advise provided developer support to. Call center software workforce optimization opentext qfiniti.
Support personnel will use this run book to troubleshoot and support the ongoing health and. Through a single platform, opentext qfiniti can record all calls for compliance management or selectively capture voice and desktop activity for quality assurance. Hp autonomys qfiniti is a quality assurance tool used to record and evaluate agent phone calls. Goto 2019 becoming an empowered software developer johannes stern. Ted talks inspire, teach, and open a platform for discussion that helps people advance technology to the next level. Qfiniti is the main workforce optimization suite, including essential elements such as interaction recording, agent scheduling. Receiving a slough of customer emails in a day may mean it takes a day, or even a few, to reply to each. Techrepublic contributor justin james offers career advice to a high school student who is deciding whether to study computer science in college with the goal of becoming a. Software as a service is a delivery model for software applications whereby the. Our entire software teams are agile and work with interactive methods.
Aug 21, 2007 the qfiniti solution, used by hundreds of customers around the world, delivers flexible and reliable call recording that works in any type of environment, said scott shute, autonomy etalk ceo. Support personnel will use this run book to troubleshoot and support the ongoing health and functionality of the qfiniti application. Opentext qfiniti is a unified, centrally managed suite of call center software and workforce optimization solutions for multichannel interaction analysis, with realtime agent support and call center performance management capabilities. Prn autonomy etalks qfiniti voip technology receives. Apply to software engineer, front end developer, developer and more. We use uptodate project management software from atlassian jira, confluence.
Apply to software developer jobs now hiring in essex on. The qfiniti solution, used by hundreds of customers around the world, delivers flexible and reliable call recording that works in any type of environment, said scott shute, autonomy etalk ceo. On upwork, youll be able to post your live chat project for free and browse the profiles of numerous skilled freelance professionals. Collecting all, or selective customer interactions, the platform includes innovative built. By sharing new ideas, the brightest minds of the tech field are constantly reimagining the world we live in and encouraging software developers across every field. Qfiniti provides call recording playback of amazon connect interactions, easily. By automatically delivering relevant, accessible and actionable customer intelligence, organizations. Application notes for etalk qfiniti trunk side recording with. Ekambaram pasham cloud architect german automobile and. Streamline documentintensive processes with solutions to digitize, send, and store information easily and efficiently. Qpc opentext qfiniti better data, better decisions. Telecommunication software developer jobs, employment.
Autonomy corporation announced that its etalk qfiniti interaction recording is compliant with key contact center solutions from avaya. On average, software developers are highly satisfied with their job. Hotel chain ups guest satisfaction and revenue with call. References to qualcomm may mean qualcomm incorporated, or subsidiaries or business units within the qualcomm corporate structure, as applicable. By automatically delivering relevant, accessible and actionable customer intelligence, organizations better understand customer interactions. The only reason i hesitate giving the same advice to younger software developers is because hiring manager attitudes still havent changed. Karoly feher idolelastic search engine expert big data. Contact center workforce optimization wfo transform contact center and back office performance with intelligent workforce optimization we wanted to have a consistent experience at every touch point, and thats where qfiniti has been able to help us with that focus. Hps revitalized workforce optimization suite is worth a fresh look ovum view. Hps revitalized workforce optimization suite is worth a. Techrepublic contributor justin james offers career advice to a high school student who is deciding whether to study computer science in college with the goal of becoming a software developer. Its written in c, efl and has support for instant messaging, voice and video plugins. About etalk etalk, an autonomy company, is a leading provider of contact center software and services that helps global, multisite companies understand their customers and deliver outstanding.
Jul 12, 2006 about etalk etalk, an autonomy company, is a leading provider of contact center software and services that helps global, multisite companies understand their customers and deliver outstanding. Used c and assembly language, motion jpeg, and mpeg standards. We also create cloudbased software, a portal, on a regular basis. View ekambaram pashams profile on linkedin, the worlds largest professional community. With the trunk side recording solution, qfiniti utilizes a trunk side passive tap method to record all calls over the tapped t1 trunks, and associates the recorded calls with agents through the use. Hp qfiniti is a reliable multimedia recording solution that incorporates the advanced tools needed in todays multisite and multimedia customer contact centres. See the complete profile on linkedin and discover ekambarams connections and jobs at similar companies. L, a global leader in infrastructure software for the enterprise, today announced that its etalk qfiniti interaction recording is compliant with key contact center.
946 710 444 1251 209 968 653 437 794 912 648 942 1261 586 725 1228 1034 800 530 163 1289 1506 556 630 1485 1057 667 217 666 1301 979 779 270 1381 191